Personal Assistance Service (PAS) | 2200 West Main Street | Erwin Square Tower | 4th Floor, Suite 400A | Durham, NC 27705 | 919-416-1PAS (919-416-1727)

About PAS

The Personal Assistance Service (PAS) counselors

The Personal Assistance Service (PAS) counselors are:
(L to R) Top row: Kate Thieda, Barbara Eldredge, Andrea Savage, Michelle McGahan (Staff Asst);
(L to R) Bottom row: Steve Moore, Debra Loban, Terry Nicotra (Interim Director), Caryn Christiano, Jennifer Begun

All PAS clinicians are licensed and experienced psychologists, counselors, and clinical social workers who can assist with the kinds of problems that faculty, employees, and their families might face at work or home.

Personal Assistance Service is the faculty/employee assistance program of Duke University. The staff of licensed professionals offer assessment, short-term counseling, and referrals to help resolve a range of personal, work, and family problems. PAS services are available at no charge to Duke faculty and staff, and their immediate family members.

An appointment to meet with a PAS counselor may be arranged by calling the PAS office at 919-416-1PAS (919-416-1727), Monday through Friday between 8:00 A.M. and 5:00 P.M. Initial appointments are scheduled for one hour.

The office is located at 2200 West Main Street, Erwin Square Tower, on the 4th floor in Suite 400A. Free parking is available around the building. Transportation is also available on the H5 Duke shuttle, which travels from Duke North, Duke South, Hock Plaza and Erwin Mill to Erwin Square tower where PAS is located.


PAS provides services to help you and your family resolve personal or work related problems. The staff offers confidential assessment, short-term counseling, and referral depending upon the nature of the problem and your specific circumstances. The PAS counselor will listen to your concerns, talk with you about them, and then work with you to determine a plan of action. This plan may include short-term counseling at PAS or to other resources at Duke or in the community. You are under no obligation to follow a counselor's recommendations.

There are no charges for any service provided by the PAS staff. If you and your PAS counselor determine that additional assistance outside of PAS could be beneficial, then referrals will be suggested. If a referral is made outside of PAS, the counselors will work with you to obtain qualified, affordable services. Some of these services may be covered in part by your health care insurance.


All Duke faculty, staff and biweekly employees and members of their immediate families are eligible to use PAS. You are welcome to contact PAS to discuss any issue or concern.

Supervisors and managers are encouraged to consult PAS about employees who have persistent performance or attendance problems, because these are often associated with personal problems. A counselor may be able to determine whether PAS could be helpful, but the ultimate decision to pursue counseling is made by the employee.