Personal Assistance Service (PAS) | 2200 West Main Street | Erwin Square Tower | 4th Floor, Suite 400A | Durham, NC 27705 | 919-416-1PAS (919-416-1727)

GME Trainees

Residency and fellowship can be the most exciting, educational, and transformational times of your life. They can also come with stress, exhaustion, doubts, frustrations, feelings of isolation, and burnout.

If these occur, you are not alone - Duke Personal Assistance Service is here to help.

PAS is a free and confidential service that provides up to eight sessions of professional counseling and support services to residents and fellows, and their eligible family members. Services are provided at no cost by counseling professionals with expertise in dealing with the unique demands faced by residents and fellows, and their family members.

Wondering if you need counseling?

The Resident Service Committee of the Association of Program Directors in Internal Medicine (APDIM) divides common stressors of residency into three broad categories:

  • Situational stressors can include excessive workload, sleep deprivation, insufficient support from staff, difficult patients, etc.
  • Personal stressors include marital or partner concerns, financial problems, lack of support from family and friends, limited free time, and inadequate coping skills.
  • Professional stressors include responsibility for patient care, career planning, supervising, building professional relationships, etc.

Counselors at PAS are available to help you address professional and personal concerns such as:

  • Stress impacting job performance
  • Poor or inadequate self-care habits
  • Financial concerns
  • Feelings of isolation or inadequate support
  • Doubts about career choice
  • Substance use and abuse
  • Relationship concerns
  • Spouse/partner difficulties such as adjusting to the demands of residency, relocating, etc.
  • Referrals for ongoing therapy or psychiatric medication

All services provided by PAS are confidential to the fullest extent permitted by law. No information will be disclosed unless signed consent is obtained. We do not use the Duke electronic medical record for our files.

PAS offers appointments between 7:00 am and 5:00 pm, Monday through Friday. We also provide two dedicated appointments to residents and fellows from 7:00 am-8:00 am and two appointments from 5:00-6:00 pm each week. To schedule appointments for these times, trainees should call PAS at 919-416-1727 and identify that she or he is a resident or fellow who would like to schedule an appointment during one of these reserved times.

Our office is off-site in Erwin Square Tower (2200 W. Main Street, Suite 400A). The H5 shuttle runs from Duke North hospital and Duke South clinic directly to our building, or it is a 15-minute walk from the hospital. Free parking is available all around Erwin Square Tower.

For urgent behavioral health care needs during nights, holidays, and weekends:

  • Any program director, associate program director, resident or fellow can contact the DUH on-call psychiatry attending if there are serious concerns about a trainee in crisis that requires urgent attention. Trainees may self-refer or call about a colleague they are concerned about.
  • To contact the DUH psychiatry attending on call, contact the paging operator at 919-684-8113 and identify that you are calling about a GME trainee. The paging operator will then page the DUH psychiatry attending on call, who will assess the situation and determine the appropriate course of action.