Personal Assistance Service (PAS) | 2200 West Main Street | Erwin Square Tower | 4th Floor, Suite 400A | Durham, NC 27705 | 919-416-1PAS (919-416-1727)

Supervisor Newsletter

Newsletter-April 2018

Q. Recently a counselor at PAS called to let me know that my employee had self-referred to the program and signed a release so that I would know he was receiving assistance from PAS. The counselor was not permitted to discuss any other issues. I am glad he self-referred because I was considering a formal referral for attendance issues. Should I still make one?

A. In this case, you could make a formal referral or wait to see if the attendance issues clear up. Since a release has been signed, consider letting the PAS counselor know about the attendance issues, but do not expect follow-up reports, due to the limitations of the release. Without making a formal release, the employees' release may be rescinded at any time, leaving the PAS counselor without the ability to communicate with you. The counselor will not be able to acknowledge follow-through with recommendations or share status of participation. That said, none of this will interfere with your ability to manage performance. A formal supervisor referral allows you to request more structured (but not clinical) communication.

Q. I should be more decisive, but I like to seek the opinions of my team. Secretly, I fear being wrong, so gathering opinions is a way to procrastinate with some of these tougher calls. How can I develop better, faster, and more confident decisions-making skills?

A. There are many reasons people hesitate to make decisions. Fear of being wrong is one, but it is worth exploring what drives this fear? Making decisions can sometimes be difficult, and anxiety around decision-making can translate into stalling techniques such as 1) perfectionism (it slows progress), 2) fear of disapproval, and 3) over-analyzing. Great leaders have a history of making and overcoming mistakes by trusting their gut, a process that improves over time. This is your goal: to be a great gut-level decision-maker who is often right, but not perfect. This is a skill PAS can help you understand more clearly.