Personal Assistance Service (PAS) | 2200 West Main Street | Erwin Square Tower | 4th Floor, Suite 400A | Durham, NC 27705 | 919-416-1PAS (919-416-1727)

Supervisor Newsletter

Newsletter-January 2018

Q. My employee periodically visits PAS, but this has been going on for a year. I thought PAS was short-term counseling?

A. PAS may meet with employees periodically to discuss their progress in treatment or counseling, or to evaluate how well they are following through with other recommendations. Recovery from certain illnesses like alcoholism takes work, lots of dedication to a recovery program, and support with overcoming challenges, stressors, and life events that can precipitate relapse. Periodic meetings with PAS clients are typically on an as-needed basis with those who may be considered more at-risk for recurring problems related to job performance or issues originally addressed in the first appointment. An employee who is not following through with a doctor or community treatment program's recommendation may be asked by PAS to come to an appointment to better understand difficulties the employee may be having with attendance, participation, or cooperation with the provider.

Q. I have an employee who gets into fights with customers. He's had run-ins with coworkers, DUIs, and scrapes with the law. He's a classic hothead. I want to fire him, but I fear violent retaliation. Can PAS help or tell me what to do?

A. Your employee has persistent and severe conduct problems. Therefore, a management referral to PAS is appropriate. You could wait and see whether PAS can help the employee change his behavior, but you should discuss the postponement of dismissal with your management advisers. PAS can't participate in administrative decisions. Always consult with management resources, HR, security and advisers when you fear for your safety. If you refer him to PAS, you may wish to view it as an accommodation to help the employee deal with his problems. PAS will assess anger issues, use of alcohol, and other risk issues. Note that you always should refer employees to PAS at the earliest sign of persistent conduct issues. This affords a better opportunity to intervene with chronic employee behavioral problems, which often grow worse.