Personal Assistance Service (PAS) is the faculty/employee assistance program of Duke University and Health System. Our staff of licensed professionals offers assessment, short-term counseling, and referrals to help resolve a range of personal, work, and family problems.

PAS services are available at no charge to Duke faculty, staff, and immediate family members.


Counseling Services

At some point in our lives we may feel the need to seek help and consultation whether to help us navigate life's pathways, find more satisfaction in our work and/or relationships, or to maximize our health and emotional well-being. Duke recognizes this and provides expert, confidential, and no-cost services through PAS. PAS is here to assist with a variety of challenges. Your PAS counselor will listen to your concerns, talk with you about them, and then work with you to determine a plan of action.

Crisis Response Services

Critical incidents occur when an employee or staff member experiences an unusual event which would be highly stressful to anyone (e.g., sudden or unexpected death, severe injury, domestic or personal violence, unexpected medical or surgical outcomes, or exposure to disaster). Events such as these or exposure to situations that resemble them, often cause people to experience distress and can challenge your ability to be resilient both personally and professionally. Regardless of the event, employees and managers need immediate expert support and guidance in the aftermath of a crisis or unexpected distressing event.

Management Consultation

Managers, supervisors, and those in a leadership role are vital to the success of our organization. As challenges arise around the technical or behavioral performance of an employee, leaders may desire to talk through a situation, strategize their approach, or gain added perspective. Organizational and staff issues are often associated with personal problems. PAS counselors specialize in communication and management of behavioral concerns in the workplace. We are available to discuss courses of action/options with you, as well as to coach you on how to approach sensitive matters. Although a counselor may recommend treatment, it is the employee’s decision to pursue counseling.


Duke Employees

To schedule an appointment to meet with a PAS counselor, contact the PAS office at 919-416-1PAS (919-416-1727) during scheduling hours Monday through Friday, between 8:00 a.m. and 4:30 p.m. PAS offers in person and virtual appointments by Zoom.

Main Street location: 2200 West Main Street, Erwin Square Tower, on the 4th floor in Suite 400A. Free parking is available in the Erwin Square parking lot in front of and behind the building. Transportation is also available on the H5 Duke shuttle from Duke North, Duke South, Hock Plaza and Erwin Mill.

Duke Raleigh Hospital location: The Duke Raleigh PAS office is located in Suite 214 in the building known as MOB 3 at 3320 Executive Drive in Raleigh. This building is right behind Duke Raleigh Hospital. When you turn into the parking lot, you will see the building has two floors. You will want to park on the side of the building that is behind the Eye Center. When you arrive, please check in with the front desk of the EOHW Clinic.

Duke Regional Hospital location: Duke Regional Hospital is located on 3643 North Roxboro Street in DurhamPlease contact PAS at 919-416-1727 for details about this location. 

Out-of-State Employees

Services are provided through Business Health Services (BHS). Please call 800-327-2251.

Duke Personal Assistance Services (PAS) - A Brief Overview


Duke Personal Assistance Services (PAS) - A Brief Overview


Need Help?

To schedule an appointment call 919-416-1727. Out-of-state employees should call 800-327-2251.