Water Lily

Personal Assistance Service (PAS) is the faculty/employee assistance program of Duke University and Health System. Our staff of licensed professionals offers assessment, short-term counseling, and referrals to help resolve a range of personal, work, and family problems. PAS services are available at no charge to benefit-eligible Duke faculty, staff, and their family members.

About PAS

LinkedIn Class: Balancing Work and Life as a Work-from-Home Parent

Working parents are facing significant challenges right now, and the stress of juggling work, parenting and school is very real. A 28-minute class on LinkedIn Learning offers help, including advice on setting logistical, physical and emotional boundaries, practicing self-compassion, and finding meaning in the chaos. As a Duke employee, you have free access to this and all other courses on LinkedIn Learning. If you’ve not used this service before, start here, and then search for “Balancing Work and Life as a Work From Home Parent.”

Already using LinkedIn Learning? Here’s the direct link to the course

Balancing Work and Life as a Work-from-Home Parent
Duke Chapel at Night

Emotional Support

Personal Assistance Service is here and continuing to provide support during this challenging time. Telephonic and video sessions are easy to access through a smart, phone, table or laptop with video and microphone capability. To obtain an appointment, contact the PAS office at 919-416-1727. For more information or FAQ's about video counseling, Click here to learn how to access video appointments.

Other resources through the PAS site include:


Erwin Square Tower

Duke University & Duke Hospital and Duke Regional Employees

To schedule an appointment to meet with a PAS counselor contact the PAS office at 919-416-1PAS (919-416-1727), Monday through Friday, between 8:00 a.m. and 5:00 p.m.

Main Street location: 2200 West Main Street, Erwin Square Tower, on the 4th floor in Suite 400A. Free parking is available around the building. Transportation is also available on the H5 Duke shuttle from Duke North, Duke South, Hock Plaza, and Erwin Mill.

Duke Regional Office location: 308 Crutchfield Street, across the street from Duke Regional Hospital. Free parking is available.

Duke Raleigh and Wake County-Based Employees

Services are provided through Business Health Services (BHS) at 800-327-2251.

West Campus - Spring

Can PAS Help?

Some people have difficulty in contacting a counseling resource or deciding whether it may be beneficial. PAS counselors often talk with people experiencing a range of personal, family, or work-related problems, including:

  • marital and relationship difficulties
  • family issues
  • emotional distress
  • alcohol and drug concerns
  • career issues, work conflicts, and stress
  • financial or legal situations
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TED: How to Make Stress Your Friend | Kelly McGonigal

Stress. It makes your heart pound, your breathing quicken and your forehead sweat. But while stress has been made into a public health enemy, new research suggests that stress may only be bad for you if you believe that to be the case. Psychologist Kelly McGonigal urges us to see stress as a positive, and introduces us to an unsung mechanism for stress reduction: reaching out to others.

Helping Employees Navigate Life’s Challenges

Helping Employees Navigate Life’s Challenges

Last year, when, in the space of a few months, Pat Clark dealt with a breast cancer diagnosis and the death of her father, she realized she needed someone to lean on. Clark sought help from Duke’s Personal Assistance Service (PAS) for the first time.

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"PAS carefully adheres to professional standards of ethics and confidentiality. Appointments and services are confidential to the fullest extent permitted by law. Except for danger to self or others, child abuse or neglect, or authorized legal access, no information is released without written consent of the client."