Water Lily

Personal Assistance Service (PAS) is the faculty/employee assistance program of Duke University and Health System. Our staff of licensed professionals offers assessment, short-term counseling, and referrals to help resolve a range of personal, work, and family problems. PAS services are available at no charge to benefit-eligible Duke faculty, staff, and their family members.

About PAS

Appointments

Erwin Square Tower

Duke University & Duke Hospital and Duke Regional Employees

To schedule an appointment to meet with a PAS counselor contact the PAS office at 919-416-1PAS (919-416-1727), Monday through Friday, between 8:00 a.m. and 5:00 p.m.

Main Street location: 2200 West Main Street, Erwin Square Tower, on the 4th floor in Suite 400A. Free parking is available around the building. Transportation is also available on the H5 Duke shuttle from Duke North, Duke South, Hock Plaza, and Erwin Mill.

Duke Regional Office location: 308 Crutchfield Street, across the street from Duke Regional Hospital. Free parking is available.

Duke Raleigh and Wake County-Based Employees

Services are provided through Behavioral Healthcare Solutions (BHC) at 800-327-2251.

West Campus - Spring

Can PAS Help?

Some people have difficulty in contacting a counseling resource or deciding whether it may be beneficial. PAS counselors often talk with people experiencing a range of personal, family, or work-related problems, including:

  • marital and relationship difficulties
  • family issues
  • emotional distress
  • alcohol and drug concerns
  • career issues, work conflicts, and stress
  • financial or legal situations
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Helping Employees Navigate Life’s Challenges

Helping Employees Navigate Life’s Challenges

Last year, when, in the space of a few months, Pat Clark dealt with a breast cancer diagnosis and the death of her father, she realized she needed someone to lean on. Clark sought help from Duke’s Personal Assistance Service (PAS) for the first time.

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"PAS carefully adheres to professional standards of ethics and confidentiality. Appointments and services are confidential to the fullest extent permitted by law. Except for danger to self or others, child abuse or neglect, or authorized legal access, no information is released without written consent of the client."