Personal Assistance Service (PAS) now offers virtual counseling services for benefits-eligible employees, staff, and their immediate family members. This is a more flexible option for individuals who work in remote locations or have difficulty getting to the PAS office.

Virtual counseling is appropriate for a wide range of issues related to:

  • Emotional and/or behavioral health
  • Relationships
  • Work/career
  • Parenting
  • Loss/bereavement

Not all issues are appropriate for virtual services. In-person appointments are recommended for couples counseling and for acute crisis (e.g., thoughts of suicide). Call PAS at 919-416-1727 to schedule an in-person appointment.

All PAS clinicians are licensed and experienced psychologists, counselors, and clinical social workers who can assist with the kinds of problems that faculty, employees, and their families might face at work or home.

How Do I Get Started?

  1. Call PAS to schedule your appointment. An email invitation will be sent to you by your counselor.
  2. Open and accept the calendar invitation.
  3. Prior to your appointment:
    • Visit to request an account
    • Install Zoom meeting software on your device
      NOTE: Your device will need video capability, a microphone, and speakers.
      Be sure you are in a private room with internet connection.
  4. Approximately 15 minutes prior to your appointment, open the calendar invite and click "Join meeting."
  5. You will be placed into the "online waiting room" of your counselor's personal room. When your counselor arrives, you will be admitted to the personal room and start your session.

If you have questions, need more information, or have difficulty joining a meeting, the Duke OIT website.

Making Virtual Counseling Work

To ensure the success of your virtual session:

  • Complete and return your paperwork in advance
  • Download the Zoom app and turn your video and sound on
  • Put yourself in a private, quiet space for your session
  • For safety reasons, we cannot speak with you if you are driving a vehicle. You will need to reschedule your session
  • If the connection cannot be established or is lost, your counselor will contact you by phone to discuss options